Support
Ask us.
Answers below. If not, write — a person replies within a day.
Getting started
Download tunu from the App Store or Google Play, enter your email, and follow the steps. Verification takes under two minutes.
A photo ID check, then a selfie. Your ID is verified by our partner and never stored on our servers. Once verified, you get the gold tunu mark on your profile.
Go to Profile → Settings → Privacy and turn on private photos. They stay blurred until you choose to reveal them after matching.
Yes. Swiping, matching, and messaging are free. Advanced filters and unlimited likes need a subscription.
Matching & messaging
When you both like each other, it’s a match. You’ll both be notified and can start a conversation.
No. Messaging opens after a mutual match, so every conversation is welcome.
Open the conversation, tap the menu in the top right, and choose Unmatch. They leave your matches and cannot message you again.
Privacy & safety
Tap the menu on their profile or in the conversation and choose Block. They will not be able to find or contact you.
Tap the flag on any profile or message, choose a reason, and send. A person reviews every report within 24 hours.
Only verified tunu users in your distance range. You can tighten that in Privacy Settings, including hiding from specific people.
Account & billing
On iOS: Settings → Apple ID → Subscriptions. On Android: Google Play → Subscriptions. You can also cancel in tunu under Account → Subscription.
Go to Profile → Settings → Account → Delete Account. Your data is permanently removed within 30 days, as set out in our Privacy Policy.
Yes. Profile → Settings → Snooze hides you from discovery. Matches and messages stay.
Still stuck? Write to us.
A person replies within a day.
